Terms of Service

1. Written estimate and your approval

• You get a written estimate before any work begins. We do not start until you approve it.
• If we find that more work is needed, or that the price would go above the approved estimate, we stop and ask you first. Additional work is done only with your new approval, as required by Bureau of Automotive Repair rules.
• Your final invoice lists the parts and labor, and states whether any parts are used or rebuilt.
• You can ask for your replaced parts back, except parts that must go back to the supplier for a core charge or warranty claim.
• Estimates, approvals of additional work, and invoices may be sent and accepted electronically (by text, email, secure link, or e-signature). When you approve electronically, we record the date, time, name of the person approving, and the phone number or email address used, and we keep those messages with your estimate and invoice. You will receive a copy of any document you sign.

2. Diagnostic visits

When the cause of a problem is not yet known, we start with a $160 mobile diagnostic visit. This fee is listed on your estimate, and you approve it before we begin.

3. What a diagnosis can tell you

A diagnosis identifies the most likely cause based on inspection and testing, but some problems have more than one cause and can only be confirmed after a part is replaced. Additional problems found later are separate work that needs your approval. Our warranty covers the parts and labor we provide, not the completeness of the diagnosis.

4. Where we work

Mobile repair needs a safe and legal place to work, such as a driveway or parking lot where repairs are allowed. If the location is unsafe or a repair is not suitable for mobile service, we will tell you and may suggest another location or a shop.

You are responsible for having permission to have the vehicle repaired at the service location (for example, from a landlord, HOA, or parking lot owner) and for having the keys available.

5. Test drives, vehicle data, and personal items

You authorize us to operate the vehicle as needed to diagnose and test the repair, including a short test drive, and to read its on-board diagnostic data. Please remove valuables before service; we are not responsible for personal items left in the vehicle.

6. Payment

Payment is due when the work is completed. We accept credit or debit card, Zelle, and cash. A deposit is requested only for special-order parts; we will tell you the amount before ordering, and it is applied to your final invoice.

If an invoice is not paid at completion, or a payment is reversed or charged back without a valid reason, the amount remains owed. We may pursue unpaid balances in small claims court or through a collection agency, as allowed by law.

7. Cancellations and missed appointments

You can cancel or reschedule free of charge up to 24 hours before your appointment. When you book, we ask you to approve the $160 visit fee in writing, by text, or by email, and we record that approval. If you cancel less than 24 hours before your appointment, or if you or the vehicle are not at the agreed location when the technician arrives, that approved visit fee will be charged.

If we arrive and cannot start because the keys or vehicle are not available, the vehicle information you gave us was wrong, or you do not have permission to have the vehicle repaired at the location, the approved visit fee applies. No diagnosis or repair charges are added unless you approve them.

8. Parts you supply

You may supply your own parts. In that case we charge for labor only, and neither the parts nor the labor to install them are covered by our warranty. If a part you supplied is wrong or fails, the labor to diagnose or replace it is billed as new work.

9. Older plastic and rubber parts

Plastic, rubber, and composite parts become brittle with age and heat and can break during normal removal. We are not responsible for this kind of failure; if it happens, we will stop and give you a revised estimate for the replacement before continuing.

10. Limited Warranty

Repairs using parts supplied by Stewart Mobile Repair LLC are covered by our Limited Warranty for 12 months or 12,000 miles, whichever comes first. The warranty is not transferable. See our 12-Month / 12,000-Mile Limited Warranty for what is covered and how to make a claim.

11. Limits on our responsibility

To the extent the law allows, our total responsibility for any claim related to a service is limited to the amount you paid for that service. This limit does not apply to personal injury or to the responsibilities described at the end of this section. We are not responsible for problems that existed before our work and were not part of the repair, or for damage that results from repairs or recommendations you declined.

To the extent the law allows, we are not responsible for indirect costs such as towing, rental cars, lost time, or lost wages. If any part of these terms is found unenforceable, the rest remains in effect.

Nothing in these terms limits our responsibility for our own fraud, for willful injury to a person or property, for violation of law, whether willful or negligent, or for any other responsibility California law does not allow us to limit.

12. Text messages

Text messages are optional and are covered by our separate SMS Terms. How we handle your information is explained in our Privacy Policy.

13. Disputes

If something goes wrong, please contact us first. We will try to make it right directly. These terms are governed by California law. Any dispute that cannot be resolved directly will be handled in the courts of Alameda County, California, including small claims court. You are not required to use arbitration. You may also contact the California Bureau of Automotive Repair at bar.ca.gov or (800) 952-5210.

14. Changes

We may update these terms. The version in effect when you approved your estimate applies to that job.

15. Contact