This policy explains what information Stewart Mobile Repair LLC (“we”, “us”) collects when you use this website, request a quote, or text with us, who receives it, and the choices you have. We wrote it to be read, not skimmed past. If anything is unclear, ask us.
Who we are
This website and the Stewart Mobile Repair mobile auto repair service are operated by Stewart Mobile Repair LLC, Porter St, Fremont, CA 94538. Stewart Mobile Repair LLC is responsible for the information described in this policy.
1. Information we collect
Information you give us when you request service:
- Your name, phone number, and email address
- Vehicle details: year, make, model, engine, and (if you add it) license plate or VIN
- Your city or service address
- A description of the problem and the service you are asking about
- Your text message choices: whether you checked each SMS box, the version of the wording you saw, and when you submitted it
Information collected automatically when you visit the site:
- Pages you visit, the page that sent you here, and how you use the site
- Ad and campaign details from the link you clicked (for example gclid, gbraid, wbraid and UTM tags)
- Your IP address and browser type (user agent), used for security, spam prevention, and lead records
- Cookies set by Google Analytics and Google Ads (see “Cookies” below)
We also keep the messages you send us by text, email, or phone so we can answer you and keep service records.
2. How we use it
- To answer your request, prepare your estimate, schedule the visit, and perform the repair
- To contact you by phone, email, or text (texts only if you agreed; see section 4)
- To keep repair, invoice, and warranty records, including records California law requires us to keep
- To measure which pages and ads bring in customers, and to improve the website
- To protect the site and our customers from spam, fraud, and abuse
We do not sell your personal information.
3. Who receives your information
We use a small number of service providers to run the business. They receive only what they need to do their job for us:
- Google Analytics 4 receives website usage data (pages viewed, device and browser type, approximate location from IP address, and events such as clicking “Call” or submitting a quote request). We do not send your name, phone number, or email to Google Analytics.
- Google Ads receives ad click and conversion data (for example, that a visitor who clicked an ad requested a quote) so we can measure our advertising. We do not send your name, phone number, or email to Google Ads.
- Google Sheets (through a private Google Apps Script) stores a copy of each quote request so we can follow up.
- Supabase hosts the database of our private customer management app, where we track quote requests, estimates, and inspections.
- Resend delivers the email notifications we send ourselves when a new request arrives.
- Vercel hosts this website and processes the requests your browser sends to it.
- Our SMS provider delivers the text messages you agreed to receive.
We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of the business. In that case this policy continues to apply to your information.
The sharing described in this section does not include text messaging originator opt-in data and consent; that information is not shared with any third parties.
4. Text messages (SMS)
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
- We text you only if you checked an SMS box on our quote form or texted us first. The boxes are optional, start unchecked, and are not a condition of purchase or service.
- Program name: Stewart Mobile Repair SMS. Service messages cover your quote, scheduling, technician arrival, and follow-up. Promotional messages are sent only if you checked the separate promotional box.
- Message frequency varies.
- Msg & data rates may apply.
- Reply STOP at any time to stop all texts. Reply HELP for help, or contact us using the details below.
Full details are in our SMS Terms.
6. How long we keep it
We keep quote requests and customer records for as long as we need them to serve you, honor warranties, and meet legal, tax, and Bureau of Automotive Repair record-keeping requirements. Requests that never become a job are deleted or anonymized when we no longer need them.
7. How we protect it
Access to customer data is limited to the people who need it to serve you, protected by passwords and encrypted connections (HTTPS). No system is perfectly secure, but we take reasonable steps to protect your information.
8. Your California privacy rights
If you live in California, the California Consumer Privacy Act (CCPA) gives you the right to:
- Know what personal information we have collected about you, where it came from, why we use it, and who receives it
- Get a copy of your personal information
- Delete your personal information, with exceptions (for example, repair and warranty records we must keep)
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information. We do not sell it. If you want us to stop using advertising cookies for you, email us and we will honor it
- Not be treated differently for using any of these rights
We do not collect sensitive personal information as defined by the CCPA. To make a request, email stewartrepair.info@gmail.com or call (650) 660-6305. We will confirm your identity by matching details you already gave us (such as your phone number) and respond within 45 days. You may use an authorized agent; we may ask for proof that you gave them permission.
9. Children
This website and our services are meant for adults. We do not knowingly collect information from children under 16.
10. Changes to this policy
If we change this policy, we will post the new version here with a new effective date. Material changes to how we use text messaging data will not apply to consent you gave before the change unless you agree again.